Privacy Policy

Personal Information

• Name and contact details
• Reservation and booking information
• Payment and billing information
• Identification documents
• Preferences and special requests

Automatically Collected Data

• Website usage and analytics
• Device and browser information
• IP address and location data
• Cookies and tracking technologies
• Security camera footage (public areas)

Service Provision

We use your information to provide exceptional hospitality services, process reservations, manage your stay, and ensure your comfort at Phantom Flare Vortex Hotel.

Primary Uses:

• Processing reservations and check-ins
• Personalizing your hotel experience
• Providing customer support
• Processing payments securely

Secondary Uses:

• Marketing communications (with consent)
• Service improvement and analytics
• Legal compliance and security
• Fraud prevention and detection

Security Measures

We implement industry-standard security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Physical security for stored data

Data Retention

We retain your information only as long as necessary:

• Reservation data: 7 years (tax requirements)
• Marketing preferences: Until you unsubscribe
• Website analytics: 24 months
• Security footage: 30 days (unless incident)
• Payment information: As required by law

Privacy Rights (Canada)

• Access your personal information
• Correct inaccurate data
• Request data deletion (where applicable)
• Withdraw consent for marketing
• File complaints with privacy authorities

Cookie Management

• Essential cookies (cannot be disabled)
• Analytics cookies (can be opted out)
• Marketing cookies (opt-in required)
• Browser settings for cookie control
• Third-party cookie policies

Service Providers

• Payment processors
• Reservation systems
• Housekeeping services
• IT support providers

Business Partners

• Travel agencies
• Loyalty programs
• Event organizers
• Corporate clients

Legal Requirements

• Government authorities
• Law enforcement
• Legal proceedings
• Regulatory compliance

Privacy Officer

Response Time

We are committed to responding to your privacy inquiries promptly:

• Acknowledgment: Within 24 hours
• Simple requests: Within 5 business days
• Complex requests: Within 30 days
• Data access requests: Within 30 days